1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, request a quote, complete a form, subscribe to updates or engage our services. This information may include your name, business name, email address, phone number and details about your project or enquiry.
We may also collect technical and usage information when you browse our website, such as your IP address, browser type, device information, pages visited, referral sources and interactions with our website. Where applicable, this information may be collected through cookies, analytics tools and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Respond to enquiries and provide requested information.
- Prepare proposals, quotes and service agreements.
- Deliver and manage our website design, development, SEO, digital marketing, branding, AI and automation services.
- Communicate with clients about projects, services and support.
- Improve our website, user experience, services and business operations.
- Send marketing communications where permitted by law and, where required, with your consent.
- Maintain website security, prevent misuse and meet legal obligations.
3. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve performance. These technologies may collect information about how visitors interact with our website.
You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled. Where required, we will obtain consent before using non-essential cookies or tracking technologies.
4. Disclosure to Third Parties
We do not sell your personal information. We may share relevant information with trusted service providers who help us operate our business and deliver our services, including website hosting providers, analytics platforms, CRM systems, email providers, payment processors and software or AI platforms.
We may also disclose information where required or authorised by law, to protect our legal rights, or as part of a business transaction where permitted by applicable law. We take reasonable steps to ensure that third-party providers handle information appropriately.
5. Third-Party Services and External Links
Our website or services may integrate with or link to third-party websites, platforms and applications. These services operate under their own privacy policies and practices. Web Elevate is not responsible for the privacy, security or content practices of third-party services, so we encourage you to review their policies before providing personal information.
6. AI Tools and Automation
Where appropriate, Web Elevate may use AI-powered tools and automation platforms to support service delivery, content workflows, customer communication, data analysis and business processes.
We aim to limit the information shared with these tools to what is reasonably necessary for the relevant task. Information may be processed by third-party providers in accordance with their terms and privacy practices. We encourage clients not to provide sensitive personal information unless it is necessary and appropriate safeguards have been agreed.
7. Data Security and Storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include access controls, secure systems and appropriate administrative and technical safeguards.
No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to us over the internet.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes and comply with applicable legal obligations. When information is no longer required, we will take reasonable steps to securely delete or de-identify it, where practicable and legally permitted.
9. Accessing and Correcting Your Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date or misleading, subject to applicable law.
To make a request, please contact us using the details provided on our Contact Us page. We may need to verify your identity before processing your request. In some circumstances, the law may permit or require us to refuse access or correction, in which case we will explain our response where legally appropriate.
10. Marketing Communications
We may send you updates, service information or marketing communications where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly.
Even if you opt out of marketing communications, we may still contact you about active projects, service delivery, transactions or other non-marketing matters.
11. Overseas Disclosure
Some of our third-party technology, hosting, analytics or software providers may store or process information outside Australia. Where personal information is disclosed overseas, we will take steps required by applicable privacy laws, including the Australian Privacy Act 1988 where it applies.
12. Children's Privacy
Our website and services are intended primarily for businesses and adults. We do not knowingly collect personal information from children unless there is a lawful and appropriate reason to do so. If you believe a child has provided personal information to us, please contact us so we can assess the situation and take appropriate action.
13. Your Privacy Rights
Your privacy rights depend on the laws that apply to your circumstances. Where applicable, you may have rights to access or correct your personal information, withdraw consent for certain processing activities, or raise a concern about how your information has been handled.
We will consider and respond to privacy requests in accordance with applicable legal requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technologies or legal obligations. The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your information, or would like to raise a privacy concern, please contact Web Elevate through our Contact Us page.
We will review privacy enquiries and respond within a reasonable timeframe, in accordance with applicable law.